Shipping & Returns

Shipping: Our policy is to ship as soon as possible, usually one to three business days after receiving the order. Orders with butters can take an extra day ( due to the time it takes to create them ) but most orders ship within 48-72 hours. Some items may take longer to ship if not currently in stock (such as butters because we make these custom for every order!). We do maintain our stock so this does not occur but it can happen. We will notify you if this is the case.

If your order or part of your order is a gift to be sent to someone we will be more than happy to include a note from you. Simply include what you want to say along with your order.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. These are estimates only, and do not guarantee delivery date.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Damaged items: If for any reason you receive a damaged package, Notify us immediately at customerservice@indigobathandbody.com This will insure a timely replacement.

Refunds: We stand behind our products and we feel that you will not be disappointed. If for any reason you are unsatisfied with one of our products, simply ship it back to us, with a statement of what was wrong and we will issue you a store credit that you can use on any of our other products. However, due to the personal nature of our products, we cannot accept opened products for return. We apologize but we do not offer cash refunds.

Notice:Use common sense with all products. Keep out of reach from children. Not for internal consumption. Not responsible for misuse of these products.